The Arab Open University applies a comprehensive program of quality assurance, which manifests its commitment to quality education. The assessment program is an ongoing process of reviewing performance and achievement of goals across the range of functions. Assessment information regarding the achievement of goals incorporated into existing decision points within the AOU to serve as the basis for the strengthening of its institutional program and performance. The quality assurance assessment program is a commitment to evaluate institutional effectiveness throughout the tutoring and learning process and the environment, which supports it. All aspects of institutional performance receive the share of assessment with particular attention directed to the assessment of student learning and academic achievement. Prologue A large amount of data is collected at the branch level from student surveys. This document gives examples of local action taken as a result of this activity to improve the student learning experience and / or local facilities. The formation of the quality assurance committee (assigned by the AOU's University Council) and the establishment of a separate Quality Assurance Unit as part of the institutional quality system have been discussed and documented in a number of university wide documents. we will avoid lengthy details here and will only summarize few points relevant to the above aspects. Components of Quality at the AOU The main components of the educational process at the AOU accounts for the following components, where the standards for each component is set and ways of monitoring the ir status are devised: 1.  Students: admissions, learning experience, progress, assessment, achievement, and employability. 2. Programs. 3. Quality of tutoring and delivery. 4. Staff development. 5. Support services: libraries and student counseling. 6. Administrative services such as registration and personnel functions. 7. Physical resources: computer laboratories, classrooms, etc. 8. Academic management and quality control. 9. Records whose collection and maintenance are vital to the effectiveness of the institution's functions.